C01 // Customer Journey CRM · Flagship

The customer journey builder finance has been missing.

A visual, lifecycle flow canvas — but with triggers, splits and channels engineered for regulated financial workflows. Registered, verified, funded, active, dormant, churned: every state is a node you can act on.

For growth, CRM and lifecycle teams at brokerages, wealth firms and fintechs — teams who need consumer-grade lifecycle marketing on a regulated product.

The Problem

Why firms come to us for this.

01
Generic marketing tools don't understand finance

E-commerce lifecycle tools are built around carts and orders. Your business runs on deposits, mandates, KYC states and trades.

02
CRMs don't do journeys

Salesforce and HubSpot Marketing Cloud can send emails; neither can model the multi-week, multi-channel arc of a real client relationship.

03
Everything ends up in engineering

Marketing wants to add a step to the onboarding flow; six weeks later, engineering ships it.

Anatomy

What we actually build for you.

Every engagement is bespoke — but the underlying architecture follows the same layered pattern. Owned by you, deployed on your infrastructure.

L05Journey canvas UI
L04Rule / trigger execution engine
L03Channel adapters (email, SMS, WhatsApp, in-app)
L02Customer graph & event store
L01Compliance archive & audit
Capabilities

What ships in the box.

Visual flow canvas

Drag-and-drop triggers, splits, delays, waits, A/B tests and merge nodes.

Finance-native triggers

Registered, KYC-passed, deposit-attempted, deposited, first-trade, dormant, drawdown, renewal, mandate-signed.

Multi-channel nodes

Email, SMS, WhatsApp, in-app, push, adviser-call task — in a single flow, one journey.

Human-in-the-loop steps

Route to an adviser, RM or dealer at the right moment, with the full context attached.

Compliance guardrails

Pre-approved content library, jurisdiction filters and archive-by-default on every send.

Real-time analytics

Per-node conversion, revenue attribution and drop-off; A/B outcomes measured in deposits, not opens.

Example

A 60-day new-client journey in a single flow.

Step 01
Trigger: account created. Wait for KYC-passed within 72h; if not, run recovery branch.
Step 02
On KYC-passed: educational drip via email + SMS; watch for deposit-attempted.
Step 03
On deposit-attempted-but-failed: PSP-failover message + human RM ping.
Step 04
On first-deposit: activation nudge to first trade, then VIP-tier evaluation.
Integrates with
MT4/5cTraderinternal CRMTwilioSendGridWhatsApp BusinessSegment
Talk to Us

Scoping a build for a brokerage, wealth firm or fintech?

We take a small number of new engagements each quarter. Send a two-line brief and we'll respond within 48 hours.