Next-Best-Action Skill for Advisers
The Skill that turns every adviser's morning into a prioritised list of who to call today, why, and what to say — grounded in the firm's own book and the client's own life.
Advisers spend the first hour of every day deciding who to speak to; the good ones do it well and the average ones default to whoever emailed them last.
Every adviser opens a prioritised list of actions — call this client, review that portfolio, escalate this vulnerability — with the reasoning attached.
What this Skill needs and what it returns
- • Client book
- • Recent portfolio moves and market context
- • Recent CRM interactions
- • Life-event signals (documented or inferred)
- • Consumer Duty flags
- • Ranked daily action list per adviser
- • One-paragraph rationale per action
- • Suggested opening — matched to the client's known preferences and the firm's tone
- • Consumer Duty flags surfaced by name
- • Client book
- • Historical actions taken and outcomes
- • House rules on client contact frequency and channel
- • No client contact is suggested for a client who has opted out; consent status is checked at generation time.
- • Vulnerability flags always outrank commercial ones.
- • Every suggestion is logged with the inputs it used and the policy version it was scored against.
- • Suggestion acceptance rate by advisers.
- • Client-outcome delta on accepted suggestions.
- • Consumer Duty flag catch rate against a labelled set.
Wealth Management
skills
Every wealth firm has the same shape of problem: too many clients per adviser, too many potential reasons to reach out, too little time to think about who most needs it today. The Next-Best-Action Skill is how the OS carries that cognitive load — while respecting Consumer Duty, the client's consent, and the adviser's own judgement.
The best advisers already do this in their head. The Skill just does it for the book that no single head can hold.
Ship this Skill
This Skill is one of several we build inside a KJ Capital AI-First OS. Engagements start with a two-week £15k AI Diagnostic. We audit your systems, design the OS across the six layers, and ship the first version of Skills like this one inside the following six to twelve weeks.
FAQ
Does the adviser have to follow the suggestions?
No. Suggestions are a starting point. The adviser's judgement remains theirs; the Skill measures itself on acceptance and outcome, not compliance.
How does this align with Consumer Duty?
Vulnerability flags outrank commercial ones. Every suggestion is auditable against the four Consumer Duty outcomes.
Ship this Skill inside your firm
Every KJ Capital engagement begins with a two-week £15k AI Diagnostic. We design your AI-First OS end-to-end, cost the build, and name the first three Skills to ship.