Complaints Triage Skill
The Skill that reads every inbound complaint, classifies it, drafts the acknowledgement and routes it to the right owner — inside the SLA the regulator sets.
Complaints queue up and drift past SLA when the volume spikes.
Every complaint is classified, acknowledged and routed within the SLA, with a full audit trail.
What this Skill needs and what it returns
- • Inbound complaint
- • Client history
- • Classification
- • First-draft acknowledgement
- • Owner assignment
- • Prior complaints
- • House complaint policy
- • Every classification reviewable
- • No auto-send of substantive responses
- • Classification accuracy
- • SLA hit rate
Brokerages
skills
Complaints queue up and drift past SLA when the volume spikes.
The Skill's job inside your AI-First OS is to make every complaint is classified, acknowledged and routed within the SLA, with a full audit trail.. It reads from the Firm Memory scopes listed above, calls the Model Router with policy-appropriate models, and returns outputs in the firm's own shape — with the guardrails and evals the compliance team can sign.
Ship this Skill
This Skill is one of several we build inside a KJ Capital AI-First OS. Engagements start with a two-week £15k AI Diagnostic. We audit your systems, design the OS across the six layers, and ship the first version of Skills like this one inside the following six to twelve weeks.
FAQ
Can it handle FOS-eligible complaints?
Yes — they route straight to the named FOS owner with the reasoning attached.
Ship this Skill inside your firm
Every KJ Capital engagement begins with a two-week £15k AI Diagnostic. We design your AI-First OS end-to-end, cost the build, and name the first three Skills to ship.